Refund policy

Last updated: October 31, 2026

Because lip balm is a personal care product, all sales are final. We can't accept returns or exchanges, whether a tube is opened or unopened.

Damaged or wrong items

If your order arrives damaged or defective, or we sent the wrong items, we'll replace them or refund you, whichever you prefer, at no cost to you. Here's how:

1. Email us at taliandbee@gmail.com within 14 days of delivery.
2. Include your order number and a photo of the problem.
3. Tell us whether you'd like a replacement or a refund.

You don't need to send anything back.

Lost packages

If your tracking hasn't updated in a while or your order hasn't arrived, email us. We'll help track it down, and if the carrier confirms the package is lost, we'll replace your order or refund you.

How refunds work

Refunds go back to your original payment method. Depending on your bank or card issuer, it can take a few business days for the refund to appear.

Questions

Email us at taliandbee@gmail.com.